Chris K.
Chris K.
13:13 04 Jun 20
Rene was extremely informative and thorough in explaining how and why I was receiving the issue and most importantly he was able to fix the issue. I would recommend him for sure. Airtron overall has been very prompt in fixing any issues and I have not never had any issues with them.
Paulette E.
Paulette E.
02:11 02 Jun 20
I would like to take the time to share how a horrible situation turned into such a positive experience. Recently, I began having issues with my heating and air conditioning system which is a system I completely clueless about. Initially, I was overwhelmed by the situation however, I had the opportunity to work with two amazing gentleman by the name of Chris S. and Ryan A. of Charlotte, NC. They were extremely knowledgeable and professional from beginning to end. I am extremely appreciative of their hard work and dedication to ensure my issue was resolved. Job well done.
Cameron C.
Cameron C.
20:55 26 May 20
My technician was Chris S. came early in the time slot that I was scheduled for and was very professional and personable. He was able to answer my questions about the system and was honest when he didnt see any obvious issues that could cause the issues I was having, but did suggest we replace a part that were wearing out (which was included with the maintenance package).He also fixed an issue that prevented the system from automatically shutting off if the tray in the attic fills up with water free of charge.
Jessica S.
Jessica S.
00:44 20 May 20
Charles Oppel was a blessing of a help when my heater and ac did not work. He made sure everything was working the way it was supposed to and is very intelligent and knows exactly what he’s doing in his profession. You don’t come across people like him anymore and this company is very fortune to have him working there. Thank you Charles so much! May God bless you always and this company as well may you prosper always with good people like him you will go far.
Maria J.
Maria J.
19:11 17 May 20
We called for service because our air conditioning was not cooling. They got the technician out with two hours. David Hassan was very professional and took care of our problem immediately. I will definitely keep his info and recommend this company..
Ashley T.
Ashley T.
15:04 15 May 20
Chris stapelton came out for our spring tune up/check up. He was able to answer our questions in a very thoughtful way after looking at our system so it was clear he was listening to us and taking our questions seriously. He solved an issue we had where our upstairs unit was cooling less efficiently compared to our downstairs unit. Very happy with his service. He was also wearing appropriate COVID-19 gear. Very glad he came out today.
Henry H.
Henry H.
21:30 08 May 20
Our AC stopped functioning and we called Airtron as they are the warranty service identified by the builders of our home. The response was quick and complete. Juan Montalvan is our technician. He was professional, very knowledgeable and most important. Explained the systems HVAC, and the corrective actions he took to correct the issues. I was impressed with his expertise and ability to explain the issues and his recommendations. We we impressed enough to sign up for the annual maintenance service and have Juan install an additional fail/safe accessory to prevent any future significant failures which could result in possible damage from condensation overflows. A very sharp and professional tech who also maintained courtesy and the current virus protocols throughout his time at our home.
Aaron S.
Aaron S.
18:45 07 May 20
This company is amazing. Nothing but respect for high class people. Daniel, is very understanding of what the customer needs and went way above and beyond to correct a tiny problem to resolve it with a mind blowing fix. The install guys Eddy and Diego was absolutely the best at making sure that everything was correct no matter how long it took. These two guys have a very promising future in the HVAC industry and in my opinion top notch in service, quality of work, and friendliness. This has made me a lifetime customer of Airtron and it was easy to come to this decision with all the wonderful respect and results from the service completed. Price was very under other companies quotes and very happy with going with Airtron. Thank you very much Daniel, Eddy, and Diego.
LaShay M.
LaShay M.
16:24 14 Apr 20
Chris S. and Dave came out for my maintenance tune up and they did a wonderful job. Very knowledgeable about their profession. They did an awesome job. I have had my system, which was installed by Airtron, for 2 years now. Although, I could have went with another heating/AC company. I wanted to rely upon the same company that installed the unit. These 2 gentlemen let me know that I made the right decision for services. I would like to also extend my 5-star rating to the customer service rep that setup my 2 service calls. and another service tech. Customer service rep was amazing. The first technician that came out for the noise complaint, he was professional and fixed the issue in no time.No reflection on the service people mentioned above, The company website is not user friendly for the customer to provide reviews for the great service that the technicians are providing. Management needs to fix that issue. The technicians are out daily and providing quality customer service along with the customer service reps to your paying customers. I love to give reviews and I read reviews from prior customers. Reviews can help your business or break it..
Jessica M.
Jessica M.
22:08 09 Apr 20
Go With the Best! Joe and David H. are an incredible team! They were personable, knowledgeable, and experienced. They were able to quickly and efficiently diagnose the problem I was having with my AC unit and offer me tips on how to keep it clean and running. When this unit dies you bet I will be calling Airtron.
Jennifer G.
Jennifer G.
18:29 24 Mar 20
Initially we were quoted a high price for service and repair and had already paid for initial work. I called Airtron for a second opinion. Turns out we simply had wires that went bad because they were hitting against some metal. Chris S. did his best to troubleshoot and fixed the issue and we had heat again instantly! Saved us thousands on something we didn’t even need!
Johnnie S.
Johnnie S.
00:52 20 Mar 20
Zachary did our heating maintenance today. I commend him on all of the above areas. Thanks for having technicians like him.
Dinesh P.
Dinesh P.
18:10 04 Mar 20
Juan Casanova came to my house and replaced The thermostat, system is been working great.He was on time very smart and professional.Thank you so much Juan!
Susan S.
Susan S.
17:07 19 Feb 20
Daniel Grinchanichenko did a great job working on our heat pump that was blowing out cold air. He was friendly, professional, and did a great job educating us on the repair. It was nice to have heat again!
Azam K.
Azam K.
18:01 13 Feb 20
Juan Casanova came out to look at some concerns I had with the air flow through parts of my house. You could quickly tell Juan has a great sense of technical sense mixed with common sense. I highly recommend him!
Cassandra P.
Cassandra P.
21:50 31 Jan 20
I just wanted say how impressed I am with this company. Chris Gentry & David Johnson spent hours working on my unit trying to figure out the problem!! I mean 3 to 4 hours. They didn't even charge me after going through the process of elimination to resolve my issue. They went from the attic to my outside unit. I mean seriously...when they left it was dark outside! Then I had to leave to run out for a a spell and they even waited until I returned to not leave my door open & insecure .They even cleaned up their mess and secured my back door! I have to say I was so thankful to have heat and AC!! These guys were perfect gentleman. Professional,courteous, and they really seem to care about the quality of their job! Those extra repairs probably would have cost me over $1000! Hats off to you guys! Thank you so much for excellent service!! By the way Briana was great with helping me with my account and when I was NOT SO nice to her. She worked even though she was not feeling well. She is a doll as well! Thanks GUYS!!!!
Felicia G.
Felicia G.
16:01 22 Dec 19
Called them to come out to look at my unit. The lady on the phone told me since my unit was over a year old I had to call someone else to take a look at it. My unit is only 5yrs old. Regardless of how old my unit is you are heating and air conditioning company you should be able to check all units no matter what age the unit is.
Kevin K.
Kevin K.
20:06 19 Dec 19
Daniel G. did a great job. He took the time to understand all of our issues and was very fast and efficient. Very professional, a top notch technician.
Elaine G.
Elaine G.
19:04 13 Dec 19
Daniel G helped us out again! The heating just decided to stop working and he was here right away to fix it. He’s quick and knowledgeable. Thank you!
Lois M.
Lois M.
00:24 06 Dec 19
Daniel arrived on time. He introduced himself and put shoe covers on before entering my house. He not only diagnosed my problem, but took time to explain how a heat pump works (I've never had one before), set my thermostat correctly, changed my filters and showed me a site on Amazon where I could order reusable filters and save money.I have asthma and allergy problems and he sent me a link about air scrubber technology - a modification to my system that will improve air quality. I plan to have that system installed in January.I was extremely happy with his professionalism and expertise!!5 stars, well earned!
Lillian G.
Lillian G.
16:10 14 Nov 19
Absolutely pleased with the Tech Daniel G. that serviced our air and heating system today! Very efficient, courteous, polite and great personality!!! Very helpful in giving us tips on keeping our unit trouble free etc. We would love him to return on any future call we may make for service! Thanks again Daniel G we appreciate you!!!
Annette H.
Annette H.
21:46 12 Nov 19
Kevin did a great job of explaining system and maintenance tips! Very professional and helpful. Gave details in how system works which was very helpful and easy to understand! Great customer service!
cheryl E.
cheryl E.
23:05 11 Nov 19
Billy was amazing! He was able to pinpoint several different issues others missed and got us up and working efficiently.Update: sadly I must amend my original review with frozen fingers as my heat was not fixed yesterday and I must have a third round of technicians come to get my heat working (hopefully).
Jon B.
Jon B.
19:28 11 Nov 19
Kevin came out today to do my PM for my units and honestly I couldn’t have gone any better! Kevin was professional and extremely polite. He serviced my system alerted me to a few things I hadn’t thought of and made the experience fast and easy. I would highly recommend to anyone. If you can request Kevin because he is literally the best.
cheryl E.
cheryl E.
12:42 10 Nov 19
Billy was amazing! He was able to pinpoint several different issues others missed and got us up and working efficiently.Update: sadly I must amend my original review with frozen fingers as me heat was not fixed yesterday and I must have a third round of technicians come to get my heat working (hopefully).
Marshale H.
Marshale H.
18:33 06 Nov 19
Shaine Gillespie is a great technician. He serviced my AC this year and I requested to have him back for my heat inspection. Great job on communicating while inspecting the furnace each time. Great job Shaine!
Marshale H.
Marshale H.
18:30 06 Nov 19
Shaine Gillespie is a great technician. He serviced my AC this year and I requested to have him back for my heat inspection. Great job on communicating while inspecting the furnace each time. Great job Shaine!
Willa G.
Willa G.
15:04 24 Oct 19
Had an amazing technician named Kevin. Very thorough, extremely pleasant and very knowledgeable. Explain to me everything he did and the purpose behind what he did. I am definitely very pleased with the service that he did on my heating units. He is a genuine credit to his company.
Cheryl A.
Cheryl A.
11:32 24 Oct 19
We had Dave J at our home and we explained what was occurring with our system. He took all our concerns seriously and went thru each one, totally explaining what he found, and how he was going to take care of it. My husband was a NY union member for years before retiring and was very pleased with Dave. He said he would return in a week to check everything and he showed up when he said he would. Airtron should be very proud of how this employee represents them.
James I.
James I.
01:11 21 Oct 19
A great place to work. We work extra hard to take care of our customers and our team. There is no task too big or small that we can not handle with our vast level of professionalism and experience. I thoroughly enjoy taking on a problem for a customer and working with them to fix it!
Todd M.
Todd M.
15:33 16 Oct 19
We had Airtron came out and service our unit and prepare the furnace for upcoming winter. Billy Tyson, was our tech today. He did an outstanding job reviewing the system and made recommendations on how we could best be prepared for the upcoming weather changes. Thank you Billy for you support. Sincerely,Todd and Dianna
Kevin
Kevin
13:24 10 Oct 19
Daniel G called 30 minutes before arriving and was on time and very friendly and professional.Daniel was extremely knowledgeable and was able to answer all questions I raised and provided recommendations help save us money long term and educate us on the services that Airtron offers.Look forward to Daniel coming out in 2020 for our next maintenance.
Chad T
Chad T
22:48 03 Oct 19
Billy Tyson went out of his way to find a part locally that would have taken weeks if we had to order it, stayed late and installed it so we could have AC on a very hot day. Wife and kids are happy to finally sleep in their bedrooms and I'm happy with airtron after my experience with him.
Sherrills S.
Sherrills S.
16:59 01 Oct 19
Daniel G was great! He took his time to explain details about my unit and services. Professional and friendly service with a smile! Thanks Daniel G!
andre G.
andre G.
15:35 26 Sep 19
We had an amazing with Mr. Shane Gillespie. He took care of all with a very high professionalism. Clean and very well polite! Would definitely refer his services to anyone that deals with Airtron
Unknown P.
Unknown P.
19:40 25 Sep 19
Best customer service. Daniel got our unit back up and running. He was very nice, and a diligent worker. I don't plan on having anyone else work on my unit, we have used other company's that didn't do what Airtron did. I was impressed with the customer service and how it wasn't any hassle to have them come out. Thank Yall!!
William B.
William B.
20:19 19 Sep 19
Daniel was a true professional. Explained everything in layman’s terms and worked diligently to equal out air pressure throughout first floor. He also explained all possible outcomes and remedies for possible future concerns. When Daniel left I had full confidence that good and thorough work had been completed.
Audie C.
Audie C.
15:31 18 Sep 19
We had an issue with our AC unit on Thursday, I called to schedule an appointment not expecting anyone come right away. However, Zach came out first thing Friday morning and was very knowledgeable. Unfortunately the coil was frozen and could not be tested until it un-thawed. Once it did we called back and Daniel G. came out to solve the problem. Daniel was SO helpful, he tested everything possible and filled the low coolant. It has been running perfectly ever since. Daniel was very professional and thorough! We appreciate the professionalism that Airtron provided from Tammy and Tamara who I spoke to on the phone to schedule, to the technicians they dispatched, Zach and Daniel, they were all fantastic. I would highly recommend their services and will use them again in the future when needed for maintenance.
Rick M.
Rick M.
15:15 10 Sep 19
Billy and Dan visited our home this morning and I was pleased with the interaction. Recently Airtron had disappointed me, but, this was due to misunderstandings and assumptions being made without all of the facts and information being made available.Through my conversations with Tamara, an understanding was reached. The service this morning was stellar, friendly, and a great step to recovering a customer whom considered joining the competition.Dan and Billy were thorough, kind, and were straight forward with what needed to be done. The solution to our air services is currently being implemented. I am satisfied with the level of service.
Brady S.
Brady S.
18:10 09 Sep 19
Dan and Billy came out to my home in York, SC today and provided an excellent service experience. My home was just built in May 2019, so I was very surprised that the AC was not working. Turns out that the drainage line was signicantly clogged and they were able to remedy the issue with ease. They were knowledgeable, professional and provided a solution quickly. They even set up the A/C drainage so that I can now properly maintain the system ( I could not previously) and prevent this issue from recurring again.Thank you so much and I appreciate your work!
Kathy S.
Kathy S.
14:41 08 Aug 19
I had the pleasure of meeting Kevin Craig today. He was so professional and taught me so much about my ac/heating unit. He took the time to explain everything and gave me great tips on how to keep my unit working at it's optimum. He explained all about the warranty and the plans that are available to purchase to keep the system running. I will always ask for him for my service needs!
Mark T.
Mark T.
21:00 05 Aug 19
Zach came out to do our annual and did a great job. Walked me through the process and after let me know what he did. Gave me some pointers about keeping the outside units clear of mulch, etc. Great job Airtron!
Steve M.
Steve M.
17:37 01 Aug 19
Zach came out and made sure our electronic air filter was working properly. He took the extra time to fully explain its operation, and cleaned up everything. He is a real asset for Airtron.
Call Now Button